Taskinator Pty Ltd — Privacy Policy

Taskinator Pty Ltd (ACN 666 134 103) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.

Quick overview

• We collect information you provide to us and information we gather when we interact with you
• We use this information to provide our services and improve your experience
• We protect your information using secure systems and processes
• You have rights regarding your personal information, including access and correction rights

Information we collect

General information

Identity and contact details

• Name, date of birth, address, email address and phone number

Specific information we collect where you are a user of InClub

Service related information

• Content you post on InClub such as photos, posts and comments
• Order line items (product, quantity, price tier) and your Shopify customer ID notified to us by a brand's Shopify when you purchase from a brand whose community you have joined: used only to award badges and points. We do not receive your card or payment details, full purchase history, lifetime value, address, or total spend
• Your preferences for our services and your marketing preferences
• Feedback and survey responses
• Age-check signals (facial recognition technology captures and processes your image momentarily to estimate and verify your age. Your image is held only for the duration of the check and is instantly deleted once complete; it is never written to our storage and we do not store a face template, an embedding, or any biometric identifier. We retain only the derived signals on your account: a verification session reference, the liveness (real-person) confidence score, the estimated age range, and a timestamp)
• Customer matching results (when a brand connects its Shopify store to InClub, we compare their customer email addresses against your InClub email address in memory to check if you are an existing customer. We do not store the brand's customer emails. We retain only the match result to recommend relevant communities to you in-app)

Digital information

• IP address and general location information derived from your IP address
• Mobile-app crash diagnostics such as stack trace, device model, OS version, app version, free memory/disk, and a randomly-generated install identifier that is not linked to your InClub account

Specific information we collect where you are a job applicant or our contractors

Professional information

• Employment history
• Professional experience
• Required authorisations and licences
• Professional registrations
• Information about your right to work in the relevant jurisdiction

Sensitive information

We handle sensitive information with extra care and protection, and we only collect this information with your consent or when legally permitted. This includes biometric information. We handle biometric information through the facial recognition technology to predict and estimate your age before you create an account on our social media platform.

How we collect personal information

• Directly from you when you: interact with us, contact us, fill out forms.
• Automatically when you: visit our website, use our technologies, interact with our online services.
• From third parties: service providers (such as the age-check provider we use to verify your age when you sign-up to InClub), brands on InClub, business partners, public sources, government organisations and organisations or people authorised by you.
• From publicly available sources: such as ASIC and other regulatory bodies and professional networking sites such as LinkedIn.

Why we collect, hold, use and disclose personal information

We collect and use your personal information to run our business and provide our services as set out below.

Business operations

• To create and operate your account (where you are a user of InClub)
• To manage our relationship with you as a customer or supplier
• To process and deliver our services
• To handle your inquiries, support requests, and communications
• To maintain accurate records for billing and administration
• Client onboarding and verification
• To conduct age verification to comply with our legal requirements (making sure that you are at least or above the age of 16)
• To retain records of verification checks as required by law

Communication and support

• To respond to your questions and support requests
• To communicate important updates about our services
• To handle inquiries made through our website or platforms
• To manage your participation in surveys, feedback sessions, or events

Service improvement

• To conduct analytics and market research
• To keep InClub safe and secure, and to detect and prevent abuse
• To improve our business operations and services
• To develop and enhance our applications and platforms
• To understand how our services are used

Marketing and promotions

• To send you promotional information about our services and events
• To share your marketing preferences and contact details with the brands and communities you join on our platform (with your consent)
• To inform you about products or services that may interest you
• To manage your marketing preferences
• To run competitions, promotions, and special offers
• To provide additional benefits to our customers

Employment purposes

• To assess employment applications
• To evaluate candidate qualifications
• To manage professional certifications and licences
• To maintain employment records

Legal and compliance

• To comply with our legal obligations
• To respond to court orders or legal processes
• To maintain required business records
• To fulfill regulatory requirements or reporting obligations
• To protect our legal rights and interests or as authorised by law

Our disclosures of personal information to third parties

We may disclose personal information to:

Service providers

• IT service providers
• Data storage providers
• Web hosting and server providers
• Payment processors
• Marketing and advertising providers
• Analytics providers
• Identity verification and compliance screening service providers

Professional advisers

• Bankers
• Auditors
• Insurers and insurance brokers
• Legal advisers

Business partners

• Our existing or potential agents
• Our business partners or contractors

Corporate transactions

If we merge with or are acquired by another company, or sell our business assets:

• Your information may be disclosed to our advisers
• Your information may be disclosed to the potential purchaser's advisers
• Your information may be included in the transferred assets

Legal and regulatory bodies

• Courts and tribunals
• Regulatory authorities including as required for reporting obligations
• Law enforcement officers

Other parties

• Third parties you have authorised
• Emergency services when necessary
• Any other parties as required or permitted by law

Additional information about our disclosures to brands where you are a user of InClub

If you are a user of InClub, we only share your data with a brand whose community you have voluntarily chosen to join, and never with a brand you have not actively engaged with. When you join a brand's community, we share the following with that brand's Shopify customer database:

• your email address
• your first name
• your last name

If no customer record exists for your email address, we create one using these three fields. If a record already exists because you have previously shopped with that brand, we do not overwrite your existing name on their side.

If you take further actions inside the community, we may also tag the following additional information on your Shopify customer record on that brand's side:

• interest tags, when you select your interests
• badge and tier tags, as you earn them
• your marketing-consent state, but only if you opt in to that brand's marketing

We will never share with a brand your posts, comments, reactions, polls, profile photo, date of birth, age-verification result, payment data, device data, engagement data, or any information about other communities you belong to.

Brand admins of a community you have joined can view your member profile inside the InClub app, including your first name, last name, avatar, badges, and any profile fields you have completed. They cannot see your activity in other communities or any data outside that community.

Overseas disclosure

Storage and access

We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:

• When our service providers are located overseas
• When we work with overseas business partners
• When using cloud-based services or data storage solutions

Our approach to overseas disclosure

Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.

Your privacy rights and choices

Providing information

You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don't want to provide information and we will let you know when information is required versus optional.

Access to your information

You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.

Correction rights

You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.

Marketing communications

You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.

How to contact us about your rights or to make a complaint and what happens next

Step 1: Contact our privacy officer

• Email: privacy@inclub.vip
• Post: Building 1/30 Chancellor Village Boulevard, Sippy Downs Queensland 4556, Australia

What to include: your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.

Step 2: Our response

We will:

• Verify your identity before processing your request
• Investigate thoroughly (for complaints) or process your request (for rights)
• Respond to you in writing within reasonable timeframes and as required by law
• Explain what actions we will take and keep you updated on progress
• Not charge you for making a request (except for reasonable access fees if applicable)
• Help you understand and exercise your rights

Step 3: If you're not satisfied (complaints only)

If you're not satisfied with our response to your complaint, you can:

• Ask for a review by our senior management, or
• Contact external bodies — Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au)

This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.

Protecting your information

We use multiple layers of security to protect your information.

Technical safeguards

• Enterprise-grade encryption for data storage and transmission
• Regular security testing and monitoring
• Automated threat detection systems

Operational security

• Staff training on security and privacy
• Strict access controls based on job requirements
• Regular security audits and incident response procedures testing

Physical security

• Secure premises with controlled access
• Secure disposal of physical documents
• Equipment security protocols

Public information

Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.

How long we keep your information

We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.

Where you are a user of InClub

When you confirm a deletion request, your access is revoked immediately and your data is removed from our active database with no grace period. Large accounts may take a short time to finish erasing in the background; your account is inaccessible from the moment you confirm. Your posts, comments, reactions and uploaded media are permanently deleted — not anonymised. Your profile data, avatar, contact details, purchase records on our side, point history and push tokens are deleted.

If you own an active community, you will need to reassign or close it before deleting your account.

What may remain on InClub

• Other members' posts. If another member has @mentioned you by name, we cannot remove your name from their post, but we will remove the link to your profile.
• We may retain a limited amount of information where required by law, or to establish, exercise or defend legal claims — for example where content or an account has been the subject of a safety report or enforcement action, or a law-enforcement or regulator's request. Any retained information is held only for those purposes with restricted access, and is deleted once the purpose no longer applies.

Deletion propagates through our encrypted backups within 14 days (the maximum age of any backup).

Cookies and Analytics

What we use

We only use essential cookies, and similar technologies on our website and in our emails to improve your experience and our services. We do not run third-party analytics, tracking pixels or email-open pixels.

Cookies

• Small text files stored on your device
• Help remember your preferences
• Enable certain website functions
• Make your interactions with our website more efficient

How we use these technologies

Essential functions

• Remember your login status
• Maintain your session security
• Store your preferences
• Enable core website features

Personalisation

• Remember your preferences
• Tailor content to your interests
• Improve your browsing experience
• Provide relevant recommendations

Your control

You can manage these technologies by:

• Adjusting your browser settings to block or delete cookies
• Using privacy-focused browser extensions
• Configuring your email client to block images
• Using our cookie preference settings

Note: Blocking all cookies may affect website functionality and your user experience.

Bot protection

We use a bot-protection service on sign-in and sign-up to prevent automated abuse. To distinguish people from bots, the provider (currently Cloudflare Turnstile) processes your IP address, TLS fingerprint, browser user-agent and our site identifier, and may process this data outside Australia. See Cloudflare's Turnstile Privacy Addendum: cloudflare.com/turnstile-privacy-policy/.

Artificial Intelligence (AI) Technologies

Overview

We use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business.

How we use AI

We may use AI technologies to:

• Verify or predict your age
• Improve and optimise our services and operations
• Automate routine tasks and communications
• Support quality assurance processes
• Assist with customer support and queries

Data protection and security

When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards.

Your rights and our commitments

Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy. When using AI with your personal information, we commit to:

Transparency and control

• We'll inform you when AI is used to make decisions that may significantly affect you
• We maintain human oversight and review of significant AI-generated decisions
• Our staff are trained to understand AI limitations and verify outputs before relying on them
• We implement processes to verify the accuracy of AI-generated outputs

Security

• We use appropriate technical and organisational measures to maintain the security and integrity of your personal information
• We regularly test and monitor AI outputs for accuracy and reliability

Risk mitigation

• We regularly assess and document risks associated with using AI to process personal information
• We implement appropriate measures to address these risks
• We continuously monitor AI performance and regularly review their impact

Amendments

We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.